What is your return and exchange policy?
Your return or exchange will only be accepted within 7 days and with video proof through the following reasons:
- Damaged item
- Defective item
- Item is not as advertised
- Wrong item delivered.
In the unlikely event that the item you received falls under any of the following reasons, please contact us immediately within 7 days upon receiving the unit. Please note that it also has to be in compliance with our
warranty policy. A Laptap representative will confirm. Once confirmed, please ship back the item to us and you are eligible for a full refund or an exchange when we receive the item in the condition it was sent to you. Item reported beyond 7 days upon receiving the unit is not eligible for return or exchange but is eligible for parts and labor as long as it is within the 3 months warranty period.
